Quick expert assistance to keep your projects running smoothly.

Support That Drives Success

Achieve more with expert training and fast, reliable support from our team of substation engineers, software developers, and BIM specialists.

Direct customer support is included in your primtech Active Subscription. All European customers can reach our German team by phone Monday - Friday from 8 am - 5 pm CET (Phone: +49 7243 76 24-20).

If you are in a different time zone, your local primtech partner will provide first-hand support during regular business hours.

Quick Self-Help online can also be found in our primtech INSIDE portal, where we have lots of video tutorials and self-learning courses.

Support from experts for experts

Deep expertise: A team of specialists supports you.
Quick assistance: Fast responses to keep you moving.
Customized help: Support that fits your needs.
Proven worldwide: Trusted by customers everywhere.
Training included: Learn to get the most out of primtech.
Always improving: We evolve based on your feedback.

Expert support for smooth projects

With our support, you benefit from comprehensive know-how that goes far beyond the standard. We ensure that your projects run smoothly and that you can exploit the full potential of primtech. You can rely on a team of experts who understand your requirements and will be at your side at every stage of the project.

Any questions?

Our team of experts is always available to provide you with the best possible support.